Frequently Asked Questions

Do you ship to the United Kingdom?
Yes. We currently ship to addresses within the United Kingdom. Expansion to other regions is being considered for the future

How much does shipping cost within the United Kingdom?
Shipping within the United Kingdom is completely free. There are no hidden fees, your total cost will be clearly shown at checkout.

How long will it take to receive my order?
Processing time: 1–2 days (Monday – Friday)

Transit time: 4-9 days (Monday - Friday)

Please note that delivery times are estimates and may vary due to external factors like weather or transport delays.

I received a damaged or defective product. What should I do?
Contact us within 24 hours of receiving your order.

Please include clear photos of the damage or defect. We will review the case and offer a replacement or a full refund, covering all return costs.

Do I have to pay for return shipping?
Defective, damaged, or incorrect products: No cost to you. We cover the return shipping.

How do I start a return?
Email our customer service at support@erylva.shop with your order number and a short explanation of why you want to return the product.

We will review your request and send you detailed instructions, including a prepaid shipping label if applicable.

CONTACT US